You can update your registered information on olymptrade, but not all changes can be made on your own — some require assistance from support.
Updating Profile Information: Log in → My Account → Profile Settings. From here, you can directly update your display name, address, and other general information.
Mobile Number Change: For security reasons, your mobile number cannot be changed directly. You will need to contact support, who will verify your identity (usually requiring your National ID) before updating the number. This typically takes 24–48 hours.
Important: The name entered at registration generally cannot be changed, as it is used for KYC verification. If you registered with an incorrect name, contact support as soon as possible: support@olymptrade.best.
For cancelled or abandoned matches, Olymptrade generally follows the rules below:
Cancelled Before Kick-off: If a match does not start at the scheduled time or is officially cancelled, the full stake on all bets placed for that match will be refunded. This is typically credited to your balance within 24 hours.
Match Suspended Mid-Game: The outcome depends on how much of the match was played and whether a result can be determined. In cricket, the Duckworth-Lewis method may be used to decide the result — and bets are settled accordingly. If no result can be determined, the bet is voided and your stake is returned.
Note: For live betting, the stage of the match at which the bet was placed is also taken into account. For detailed rules, Terms & Conditions See details or ask support.
Viewing your full betting history and transaction records on Olymptrade is straightforward. After logging in, you can find this information in two places:
Betting History: My Account → Betting History — here you'll find the full details of every bet: the match, the market, the stake amount, the odds, and the outcome. You can filter by the last 7, 30, or 90 days.
Transaction History: My Account → Transaction History — here you can see the date, amount, and status of every deposit and withdrawal. Bonus credits and debits are also recorded here.
The same information is also available on the mobile app — just tap the Account icon in the bottom menu to see all options. If you notice anything suspicious in a transaction, contact support with a screenshot.
The minimum deposit amount for Bangladeshi users on olymptrade is ৳200 (two hundred BDT). This applies to all three payment methods — bKash, Nagad, and Rocket.
There is no fixed upper limit on deposits, though larger amounts may occasionally require additional verification.
For Your First Deposit: A minimum deposit of ৳200 qualifies you for a 100% welcome bonus — deposit ৳200 and get an extra ৳200 in bonus funds, bringing your total balance to ৳400. The bonus is capped at ৳5,000.
Deposits are usually credited to your account within 1–5 minutes. If it takes longer than 15 minutes, take a screenshot of the transaction and contact support.
Olymptrade offers three main support channels:
1. Live Chat (Fastest): Click the chat icon in the bottom corner of the website or app to speak with support directly in Bengali. The service runs 24/7 — average response time is under 2 minutes, even at 3 AM.
2. Email: support@olymptrade.best — responses typically arrive within 2–4 hours. Email is the best option for complex issues or when you need to send documents. Include screenshots and transaction details for a faster resolution.
3. Help Centre: /help-center The page has written guides for common issues — you can often find a solution without needing to contact support.
For urgent matters such as a hacked account or unusual transactions, use live chat first — it's the fastest option.
Bonus funds cannot be withdrawn directly — this applies to virtually every platform. To use a bonus, you must place a certain amount in bets first; this is known as the wagering or turnover requirement.
Example: Say you received a ৳500 bonus with a 5x turnover requirement. That means you need to place a total of ৳2,500 (500 × 5) in bets — after which you can withdraw your winnings from the bonus.
How to Calculate: In your account's Bonus or Promotions section, you can see how much turnover remains on any active bonus. This number decreases after each bet.
To find the terms for a specific bonus, read the details of that offer or Terms & Conditions See details. Turnover requirements may vary by bonus.
Yes, you can access all of Olymptrade's features through a mobile browser — installing the app is not required. The olymptrade.best site is fully optimized for mobile.
How to Get the Best Experience: Use Chrome or Firefox — ideally the latest version. The site layout automatically adjusts to fit your mobile screen.
Browser vs. App: The app offers push notifications, fingerprint login, and slightly faster loading. That said, all features — betting, deposits, withdrawals — are fully available on the browser as well.
To save data, keep the "Desktop site" option turned off in your browser — the mobile version is lighter and loads faster. For Live Casino games, a stable internet connection is recommended, as a slow connection may interrupt the video stream.